Privacy Policy
Last updated: October 2, 2026
Introduction
This Privacy Policy describes how Cypress-wave collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us when you:
- Submit consultation requests through our contact forms
- Communicate with us via email
- Request information about our services
Information collected may include:
- Name and contact information
- Email address
- Service preferences and project details
- Property location information for site assessments
How We Use Your Information
Personal information is used exclusively for the following purposes:
- Responding to service inquiries and consultation requests
- Providing requested information about our services
- Scheduling and conducting site assessments
- Developing garden design proposals
- Communicating about ongoing projects
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage and Security
We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Data is stored securely and accessed only by authorized personnel for legitimate business purposes.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and remember your preferences. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.
We use cookies for:
- Remembering your cookie consent preferences
- Analyzing website traffic and usage patterns
- Improving website functionality
For detailed information, please review our Cookies Policy.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation requests and project-related information are retained for the duration of the business relationship and for a reasonable period thereafter for record-keeping purposes.
Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Object to certain uses of your information
To exercise these rights, contact us at [email protected]
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions or concerns regarding this Privacy Policy or our data practices, contact:
Cypress-wave
4782 Mountain View Lane
Whitehorse, Yukon Y1A 5K8
Canada
Email: [email protected]